Terms and Conditions

Payment Policy

  • A deposit of 20% of the total rental amount is due at the time of booking to secure your reservation.

  • The remaining balance of 80% is due 30 days prior to the check-in date.

  • We accept payment via major credit cards and debit cards.

Cancellation Policy

  • If you need to cancel your reservation, please notify us as soon as possible.

  • If the cancellation is made 30 days or more prior to the check-in date, we will refund your deposit in full.

  • If the cancellation is made less than 30 days before the check-in date, the deposit will be forfeited.

  • No refunds will be given for early departures, no-shows, breach of policy, or failure to complete the online pre-check-in process.


Check-In Instructions

  • At the time of booking, we will provide you with access to our Guest App, where you can view your reservation details and sign the rental agreement using your confirmation number.

  • We require a copy of your government-issued ID and a valid credit card for regulatory purposes.

  • Two days before your arrival, we will send you the full directions and check-in instructions via the Guest App, including the Wi-Fi details, address, gate codes, and home codes needed to access your vacation home.

  • Our vacation homes are fully automated for your comfort and safety.

  • Please make sure to login to the Guest App before your arrival.

Refundable Damage Deposit

  • In order to protect our properties and ensure a positive experience for our guests, all of our vacation homes require a Refundable Damage Deposit (RDD).

  • The RDD is collected 2 days prior to the time of arrival and is fully refundable within 7 business days of departure, provided that no damage to the property or its contents has occurred.

  • The RDD is a flat fee that varies depending on the property, and it is clearly stated on our website and in the rental agreement.

  • The RDD must be paid in full prior to check-in, and we reserve the right to cancel the reservation and retain the deposit if it is not paid in full by the due date.


Guest Services

  • Access to a wide variety of offers and deals available during your stay,

  • Connect with our 24/7 Live Concierge team for any questions, maintenance requests, special requests, or assistance during your stay,

  • Itinerary, activities, and reminders to make the most of your vacation,

  • Wi-Fi network details, property address, driving directions, gate code, and door codes,

  • Share your experiences and feedback with us, helping us continually improve our services for future guests.

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